Practical Skills for Working with an Angry Client
Description
Anger is a normal (and often necessary) emotion.
But when tempers flare and rage ensues, our clients’ relationships suffer, their stress levels skyrocket, and reactivity simply takes over.
So how can people shift out of anger once the fuse is lit?
In the video below, Marsha Linehan, PhD will share a practical skill to help clients defuse anger before it escalates beyond control.
Take a look – it’s about 2 ½ minutes.
Marsha’s strategy is practical, it’s simple, and it’s something clients can use right away, in almost any situation where anger threatens to boil over.
Now we’d like to hear from you. What have you found to be effective in working with a client’s anger?
Please leave a comment below.
NLP online course
So what is NLP?
NLP stands for Neuro-Linguistic Programming. Neuro refers to your neurology;
Linguistic refers to language; programming refers to how that neural language functions.
In other words, learning NLP is like learning the language of your own mind!
NLP is the study of excellent communication–both with yourself, and with others.
It was developed by modeling excellent communicators and therapists who got results with their clients.
NLP is a set of tools and techniques, but it is so much more than that.
It is an attitude and a methodology of knowing how to achieve your goals and get results
Take NICABM – Practical Skills for Working with an Angry Client at Whatstudy.com
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Course Features
- Lectures 0
- Quizzes 0
- Duration Lifetime access
- Skill level All levels
- Language English
- Students 200
- Assessments Yes